Our online billing and payment solution provides a convenient way for residents to view current charges, pay rent and utilities electronically, log service requests and renew leases. One stop improves your residents’ experience—increasing customer service and providing more convenience for them. And good customer service means better retention rates for your properties.

Velocity improves the resident experience:

Resident billing and payment solutions—Residents want options to view and pay their bills whenever and wherever they want. Velocity provides online billing and payment as well as paper billing and in-office payment options that fit residents’ needs.

Greener options—The Resident Portal gives residents a secure, 24/7 convenient electronic option for rent and utility payments and for logging service requests. We can also provide an eBill option to your residents via their email accounts.

Improving resident satisfaction—In addition, the convergent bill and Resident Portal provide the means for personalized communication with your residents, another way to boost resident satisfaction. Through increased customer satisfaction, your community becomes a more desirable place to live.

For property managers, Velocity simplifies their daily workload. It is embedded in the property management software, so alerts appear on the Today Page as they occur, including: pre-bills ready for approval; final account statements (with utility charges) pending approval; vacant cost recovery alerts; and more.

Velocity provides embedded site approval processes. It also provides a real-time final bill process that takes place during the Final Account Statement. The final bill can be a required task during move out and is automatically recalculated if the move-out date changes.