Implementation Services

Our implementation consultants and account managers bring their expertise and best practices from tens of thousands of LeasingDesk deployments to get your system set up efficiently and correctly from the start.

We work closely with you to ensure optimum application set up, on-time deployment, and training for rapid adoption across your properties.

Here's what you can expect:

Certification Certification and physical inspection ensure security of your residents and that credit information isn't obtained for fraudulent purposes. We will send required documentation to our certification provider and request an inspection. Rental Criteria Once certification is complete, we'll meet with you to document your company policies and rental criteria. Scoring Model Set Up We'll determine your scoring models, including any customization required for property and applicant type, and set your LeasngDesk Screening system accordingly. Training Instructor-led, webinars, and on-demand training will be scheduled for your site staff. The type of training depends upon the number of people to be trained and your preferences.

Account Management

Account managers proactively work with customers to ensure best screening practices. This includes regular meetings to review screening results and portfolio trends, scoring adjustments, and new product features.

Product Support

Our product experts are available for the entire range of support activities, from pre-implementation planning and project management through training, post-implementation "performance tuning," and ongoing support.

Our support professionals can be reached by phone or online, Monday through Friday, 7:30 A.M. to 7:00 P.M. (CST), and Saturday, 8:00 A.M. to 5:00 P.M. (CST).

Call: 1-800-704-0154
Submit Online: SUPPORT REQUEST FORM

Consumer Support

Our Consumer Support team provides support to applicants who have questions about the accuracy or completeness of data provided by LeasingDesk Screening to apartment managers. Consumer support is available Monday through Friday from 8:00 A.M. until 5:00 P.M. (CST) and can be reached at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .