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Call us Today
1-888-484-7132
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LeasingDesk Resident Screening Product Support
LeasingDesk offers a full range of customer support, including technical support, implementation services, project management and solution consulting.
Our product experts are available for the entire range of support activities, from pre-implementation planning and project management through training, post-implementation “performance tuning,” and ongoing support.
You can leave most implementation and support activities to LeasingDesk, or just have us educate and assist you in handling them yourself. Either way, our mission is to ensure that you get the most out of our industry-leading solutions.
Our support professionals can be reached by phone or online, Monday through Friday, 7:30 A.M. to 7:00 P.M. (Central Time).
Call: 1-800-704-0154
Submit Online: SUPPORT REQUEST FORM
Choose the product support option that works best for you.
Your RealPage representative can give you detailed pricing and other information regarding the support options available.
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Standard |
Frontline |
Platinum |
| 20 Service Requests annually, per site |  | | |
| Business hour support | | | |
| Saturday hotline support | | | |
| Immediate senior agent routing | | | |
| Designated agent custom support | | | |
Holiday Schedule
RealPage observes the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- The day following Thanksgiving
- Christmas Eve
- Christmas Day
Any holiday falling on a Saturday will be observed the preceding Friday, while a holiday falling on a Sunday will be observed the following Monday
User Group
Applicant Screening Subcommittee
Your Opinion Counts
We highly value our clients’ needs and experiences. Our subcommittee meets quarterly to share best practices and works to improve communications between RealPage and the user community. Participation provides a unique opportunity to exchange ideas, address issues, and explore solutions.
In addition, subcommittees are responsible for selecting the top enhancements that go into the semi-annual vote. We commit to delivering agreed upon, prioritized product improvements within 12 months.
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Customer Video
See what customers say about the benefits of LeasingDesk screening integration. View Video
Kip Zacharias Vice President Business Services,
Camden Property Trust
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How much can your portfolio save with a required renter’s insurance program?
ROI Calculator
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Screening Statistics Reports
Sign up to receive a quarterly applicant screening benchmark report for U.S. Major Market Metros.
| INSURANCE WHITE PAPER |
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Download a free white paper on protecting your asset from the hidden risks of uninsured renters. Includes case studies and cost savings analysis.
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