360 Support Program
Ongoing Support for Your Community
The 60-month, 360 Support program allows us to provide unparalleled continuous support for a community. Throughout the term of the program, Resident Technology Services supports all resident services and technologies for a particular community.
We track contract milestones and relative service levels, survey management and generate annual updates and recommendations for the owner. We will manage modifications to existing or new contracts and services. In addition to overseeing video and high-speed Internet access services, we will immediately respond to any service challenges or requests from the onsite management team.
This type of support and service program is particularly valuable in situations where the community includes bulk services—cable television, high-speed Internet access and/or other services—in the rent. Given the ever-quickening pace of technological change, bulk services must be constantly evaluated and modified. Our 360 Support and Service program enables us to continuously ensure the best possible, most cost-effective bulk services for your community.