These are answers to some of the most commonly asked Rent Roll 2000 questions.
| Q. |
Why did I receive the following error while trying to autobill?
FILE OPENED IN WRONG WORK AREA UNABLE TO OPEN RR_PTY |
| A. |
If you are on a network, make sure Rent Roll 2000 is closed on all other machines. Rent Roll 2000 requires an exclusive lock on all files when autobilling.
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| Q. |
How can I exchange units for 2 pending residents without first canceling them and then setting them up in the correct units? |
| A. |
Transfer Resident A to a common unit.
Transfer Resident B to the unit they want.
Transfer Resident A from the common unit to the unit they want.
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| Q. |
How do I delete a former employee? |
| A. |
Go to the 4.2 J System Pick List and choose A- Employees. Enter on the former employee. Page down to the bottom and fill in the "Date Employee Left" field. F10 to save. This will not actually delete the employee from the system, but it will remove him from the list of available choices in various pick lists for new activity.
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| Q. |
How do I add a new employee? I set up his/her password but they are still not showing up. |
| A. |
To add a new employee, go to 4.2.J, System Picklist and choose A - Employees. Press INSERT and enter the new employee's information.
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| Q. |
How do I make the debits and credits balance on my 1.7.4? |
| A. |
With a WORKER level password run the F108 for that batch only. This will normally show which payment has the distribution error that is causing the debits and credits to be off. From the RentRoll Solver (ALT A) run the rrindcash() for this unit. If this doesn't correct the problem, log in with a SUPERVISOR password. Use Alt-K to make all changed transactions and system transactions unchanged. Do this in the 1.5 (Account) and/or 1.6 (Deposit) screen.
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| Q. |
Why am I receiving a message about an outstanding NSF while trying to enter a payment, even though there is no outstanding NSF? |
| A. |
Make sure that reimbursement for check was posted properly to either P NSFP or I NSFR. If they were, go into the 2.2 screen for that resident. Go down to Supplemental Data. Check for an amount in the unpaid NSF amount field. Change it to $0 and F10 to save.
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| Q. |
Why am I receiving this message when I try to run my Accounting Month End Reports?
Error Description: Argument Error
Program Failed at: Array Access
Error CodoError: 1 |
| A. |
If this occurs in Rent Roll 2000 version 2.3, the problem is with the F:127 report. Removing the F:127 from the report list will stop the error. The F:127 can be run manually from the F6 Reports. Please contact Product Support for detailed instructions.
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| Q. |
Why is the 177A stopping for me to answer Y or N to the question "Include Ledgers With Zero Balances (Y/N)" when I run it from autoreports? |
| A. |
This may happen with Rent Roll 2000 version 2.3. The problem also occurs when running the 177C from autoreports. This can be corrected by replacing RRSYSPAR.DBF and RRSYSREP.DBF in your Rent Roll directory. Please contact Product Support for replacement files and detailed instructions.
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