InSite Tax Credits FAQs

These are answers to some of the most commonly asked InSite Tax Credits questions.

Q.	I am trying to process a Move In and the unit is listed as vacant when I Qualify but then I try to actually process the Move In the unit is not available.
A.	Normally this occurs when the prior resident vacated the unit on a date that is after the new Move In date. To determine this you would go to the Resident Tab and select the report option. Select the Former Resident Listing and print it out. Look for the unit in question and determine the date that the prior resident moved out. If the Move Out date is after the new Move In date then you will not be able to do the Move In. In order to process the Move In it will have to be effective after the prior tenants Move Out.
Q.	I moved out a Tenant in error how do I reverse it in InSite Tax Credits?
A.	Unfortunately it is not possible to reverse a move out in the current InSite Tax Credits version. The only option is to add the tenant as an applicant and move them back in with an effective date of one day after the move out date.
Q.	I need manuals for InSite Tax Credits 2.0,2.01,2.02. Where do I find them?
A.	The default location for the manuals is C:\PROGRAM FILES\INSITE\TAX CREDITS\DATA. There are three separate manuals and the filenames are SETUP.PDF, UPDATE.PDF & USER.PDF. You will need Adobe Acrobat Reader to view and print the manuals.
Q.	I forgot my password and now cannot get into the program.
A.	Unfortunately there is no back door password for InSite Tax Credits. Please contact Product Support for assistance.
Q.	I am trying to make a Back Up and the drive has been just spinning for 30 minutes.
A.	This normally means that you database is large enough that it needs 2 diskettes for a Back Up. Unfortunately the current version of the BackUp utility can only make one disk back up's. This issue has already been addressed for future releases but until then you will have to use another back up utility such as WINZIP to back up the ITC.MDB onto diskettes.
Q.	I have a Tenant that is receiving rental assistance. In the InSite Tax Credits program the information is set up correctly, but when I go into RentRoll the Subsidy information does not appear.
A.	The InSite Tax Credit to RentRoll interface only carries over the Tenant Rent portion not the Rental Assistance information. It is possible to set up an autobill entry in rentroll to charge the Subsidy amount. Please call Product Support for Assistance.
Q.	I have units that are the exact same size and have 2 utility allowances available. How do I enter them in the program.
A.	Enter the most common utility allowance table under System-Utility Allowance and then under System-Preferences-Custom UA - Check off the Custom Utility Allowance option. This will allow you to use choose either utility allowance at the time of Qualify.
Q.	I have RHSManager and InSite Tax Credits but when I process a certification in RHSManager it is not linking to InSite Tax Credits.
A.	The current version of InSite Tax Credits only exports to RentRoll. There is no interface with RHSManager or HUDManager. You will have to process all actions in both programs.
Q.	I need to enter my Building ID numbers but I do not know where to enter them.
A.	Go to System-Program Setup-LIHC-View/edit on each Building and the Building Id Number should be entered in the BIN field
Q.	Today is 2/12/01 I have completed a 3/1/01 Annual and when I try to Qualify it reverts the status to Draft and will not save the qualify information.
A.	This is because the certification has a future effective date. In order to save the Qualify information today's date must be on or after the effective date of the certification. You will have to wait until on or after 3/1/01 to process Qualify in order to save the information.