Customer Number/Site ID – Provide the correct customer number/site ID.
Property Name – Provide the name of the property.
Contact First/Last Name, Contact Phone Number – Provide the primary contact’s first name, last name, and phone number.
Contact E-mail Address – Provide a valid e-mail address to which communications regarding the priority status and expected close date can be routed.
Additional E-mail Addresses – Provide additional e-mail addresses for individuals that should be notified of the status of the issue.
Priority – Indicate a priority level. NOTE: The RealPage service level specification governs resolution time expectations based on priority.
Screen ID or Report ID – Provide the specific screen or report ID number.
Brief Description of Issue – Provide a brief description of the problem. RealPage will use this description in subsequent communications.
Issue Details – Provide a high level of detail about the issue, including specific units, residents, or reports affected.
Itemized Steps to Recreate the Problem – Provide a step-by-step path to recreate the issue.
Attach Screen Shots/Reports – Include screen shots that help visually display the problem, or any reports that may relate to the specific issue.