Resident Portals
Make An Impression on Your Move-Ins
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WelcomeHome starts with a robust resident-facing portal website that actively engages residents and gives them the services they require. It offers a range of services, including a place to see billing, enter payments and service requests, be notified of package deliveries and more. All of which are outstanding resident retention tools. Here are just a few of our features: |
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Mobile-friendlyResident convenience has been taken to a whole new level with a mobile resident web site. Residents can pay their rent and check payment history, and log service requests, reserve community features or view rent and service history – all from their smart phones. It’s an easy-to-use mobile interface for your residents on-the-go. |
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Give Residents a Choice on Payments
Residents want it all when it comes to paying their rent. We support all major payment options, letting you offer your residents the convenience of secure 24-hour payments. They can make one-time payments or schedule recurring fixed or variable debits for even more convenience, and receive email notifications for scheduled payments and returned items.
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Increase Renter Satisfaction with Online BillingOur online billing solution provides a convenient way for residents to view current charges and pay rent and utilities electronically. We can also provide an eBill option to your residents via their email accounts. WelcomeHome provides a green option, as well as paper billing and in-office payments that fit residents’ needs. Payments are secure and available 24/7. |
Simplify Workloads with Billing AlertsAlerts appear on your dashboard, including: pre-bills ready for approval; final account statements (with utility charges) pending approval; vacant cost recovery alerts; and more. It also provides a real-time final bill process that takes place during the Final Account Statement. |
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Log Service Requests
Online case studies show that improved resident satisfaction with apartment maintenance means higher renewals and less pricing pressure on renewals. Being able to log service requests online and by mobile, can have a profound impact on improving maintenance technician efficiency and increasing resident satisfaction. It gives property managers the tools they need to raise maintenance service levels, improve the quality of work performed, and enhance the condition of property assets.
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Manage DeliveriesLeasing personnel become temporary custodians of resident’s packages, laundry, or pets. WelcomeHome allows you to enter and update delivery notices, even capture recipients' signatures. It helps you determine which items should be on hand, the type of delivery (dry cleaning, floral, etc.), and the location of the items. Delivery status can be sent to the resident by e-mail or displayed on an electronic delivery notices board. |
Track Guest KeysYou can also manage guest and key authorization. Simplify auditing the key lockbox by allowing personnel to quickly determine which keys are out and those that should be on hand. A history of key check-ins and check-outs is kept in case of a discrepancy. An alerts e-mail feature notifies personnel that a visitor is no longer authorized, or that a lockout fee should be charged. |
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