Help Desk Provides 24/7 Resident Support
Research shows that residents using resident portal services and online payments, contact properties about two to three times a year with questions. And many of those requests come after the leasing office is closed. From forgotten passwords and account problems to auto draft payments, the RealPage HelpDesk makes sure every resident’s question is answered 24/7 by a professionally trained specialist. You can free up your staff, increases rent collections and improve resident satisfaction. All factors that will ultimately boost your NOI.
Top-Rate Resident Support
RealPage recognizes that a complete resident service solution is not just a Website, it’s also customer service. We have years of experience answering resident questions via email and phone calls in our Level One Leasing Center. With the HelpDesk your resident will receive professional and timely responses, and the best support available regardless of day or time.
Improve Staff Productivity
The majority of resident questions come in during the first five days of the month, the busiest days for your onsite team. Free up your onsite staff from having to troubleshoot a resident login issue or help submit a maintenance request. They will have more time to spend preparing renewals, turning units, answering leads and touring properties.
Collect Rent on Time
On average, 60% of resident calls come in after-hours. Missing calls related to online payments can delay your rent collection. By providing 24/7 support, the HelpDesk ensures that residents attempting to make payments have the support they need no matter what time of day it is.
Increase Renter Satisfaction
Residents take advantage of resident portals for convenience and ease-of-use. When busy residents have a question, they expect an immediate answer so they can complete the task at hand. Whether it’s a payment or online renewal question, the HelpDesk will make sure your residents get support instantly. No more waiting for an available agent or for a call back, your residents will have the answers they need. The result: increased renter satisfaction and retention.