Propertyware

Looking for Propertyware’s Pre-Conference Training? Please visit the Pre-Conference Training Page.

Keynote – Propertyware: State of the Business
Monday, July 21, 2014 | 10:00 A.M. to 11:15 A.M.

Mark your calendar now for the Propertyware State of the Business keynote and kick off your 2014 User Conference experience with this not-your-everyday keynote! After a brief recap of the past 12 months, Jamie Clymer, group president of RealPage, will introduce new faces behind the Propertyware platform. Jason Doyle, the new president of Propertyware, Ryan Farley, the new vice president of Product Development and Ross Lewellyn, vice president of engineering will give you a peek at where the product’s headed and share some behind-the-scenes details from engineering and product. You won’t want to miss this high-energy, face-to-face, not-your-everyday discussion – questions encouraged!  Exclusive to those who join us onsite will be a glimpse into the plans for the new user interface and improved user experience!
RealPage Presenter: Jamie Clymer, Executive Vice President; Jason Doyle, Senior Vice President, PropertyWare; Ryan Farley, Vice President, Propertyware; Ross Lewellyn, Vice President – Engineering, Propertyware

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Learning Objectives: In this interactive session, attendees can learn about the progress of the business over the past 12 months; gain insight into future product developments; and meet the Proprtyware executive team.
Prerequisites: None
Level: All
Advanced Preparation: None
CEU/CPU: CEU: 1; CPE 1; Specialized Knowledge and Applications

Catch Every Call with Propertyware Contact Center
Monday, July 21, 2014 | 2:00 P.M. to 3:15 P.M.

Losing leases over missed calls or voice mail jail? In this session, you will learn from current customers how Propertyware Contact Center can become an extension of your team so you can sign more leases, keep tenants happier with expedited service requests and have your staff focus on what they do best—growing your business.
RealPage Presenter: Jeremy Batson, Vice President

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Learning Objectives: Participants have the opportunity to learn: the myths around leaving voicemails and callbacks; the benefits of partnering with a contact center; trends for leasing calls, emails, chats; and how to increase tenant retention with a 24/7 maintenance practice.
Prerequisites: None
Level: Beginner
Advanced Preparation: None
CEU/CPU: CEU: 1; CPE 1; Specialized Knowledge and Applications

Exceeding Expectations Through Technology
Monday, July 21, 2014 | 2:00 P.M. to 3:15 P.M.

Learn how to exceed expectations internally and externally for your business. We will look at how the evolution of communication mediums and the “renter” over time have both changed. We will also look at how properly tailoring communications to your audience positively impacts the use of portals throughout your organization. Portals are an excellent way to improve customer service, save your company time and money, and attract new business. Is your team doing everything they can to communicate properly to your clients and provide superstar-service to your customers. You’ll walk away with ideas for maximizing their uses for the ultimate in service, convenience and time savings.
RealPage Presenter: Dustin Robnett, Director of Sales, Propertyware
Propertyware Power Panel: Dave Holt, President, R.P. Management; Chad Stickley, President, A Step Ahead Management

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Learning Objectives: The goal of the session is to drive discussion around: why renting is popular and what’s driving changes in renting behavior; the challenges of owning vs. renting; the types of information renters want to know; renter expectation levels; and response time and its impact.
Prerequisites: None
Level: Beginner
Advanced Preparation: None
CEU/CPU: CEU: 1; CPE 1; Specialized Knowledge and Applications

Don’t Get Burned: How to Protect Your Assets and Your Finances
Tuesday, July 22, 2014 | 8:00 A.M. to 9:15 A.M.

How can you be confident you are choosing the best tenants—while staying within Fair Housing guidelines—to minimize your costs? And once your applicants become tenants, how do you ensure that your asset and your bottom line are protected from damages they may cause? Learn how Tenant Screening by LeasingDesk works hand-in-hand with our eRenterPlan insurance program and what benefits are waiting for you, your tenants and your owners.
RealPage Presenter: Rich Burdine, Vice President; Mike Kessler, Director of Market Development

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Learning Objectives: Attendees will leave this session with an understanding of how tenant screening compliments renter’s insurance; why these types of programs are important to the security and stability of a business; and the benefits these programs bring to managers, tenants and owners.
Prerequisites: None
Level: Beginner
Advanced Preparation: None
CEU/CPU: CEU: 1; CPE 1; Specialized Knowledge and Applications

Keep Clients Happy with Convenient Payment Options
Tuesday, July 22, 2014 | 8:00 A.M. to 9:15 A.M.

Payment processing is an evolving industry with new payment options entering the market every day. With the increased popularity of mobile devices and changing demographics, more and more tenants expect to have multiple payment channels available for convenience, speed and accessibility when paying their rent or other charges. Join us to learn how property management companies that deliver on these evolving trends can stay one step ahead of the competition.
RealPage Presenter: Jeff Jaussi, Director of Payments, Product Management; Rob Traycoff, Vice President, Legal
Guest Presenter: Bill Dobbins, Head of Business Development, Merchant Sales and Solutions, Visa, Inc.; Matt Schrey, Vice President, Business Development, Wells Fargo Merchant Services

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Learning Objectives: Participants will hear about the history of the payments industry, current trends, what major industry participants are doing and see how ePay simplifies payment processing.
Prerequisites: None
Level: Beginner
Advanced Preparation: None
CEU/CPU: CEU: 1; CPE 1; Specialized Knowledge and Applications

Secure More Owner Portfolios
Tuesday, July 22, 2014 | 10:45 A.M. to 12:00 P.M.

What tools do you use when pitching your services to prospective owners? In this panel discussion, our panelists will share which golden nuggets of information they pull from Propertyware to help them secure more owner portfolios.
RealPage Presenter: Terri Donovan, Senior Product Manager, Propertyware
Guest Presenter: Melissa Prandi, MPM, President and Chief Executive Officer, PRANDI Property Management; Charles Riska, REALTOR®, RMP®, COO – ONEprop, Inc.; Daren Roberts, CEO and Managing Broker, New Age Real Estate, LLC; Chris Turner, Owner and Broker, Turner Properties

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Learning Objectives: Attendees will learn new ideas and network with peers to establish best practices for expanding their client base, including: how to reach their target market thru advertising; why networking counts; the power of referrals; and ways to reach out.
Prerequisites: Should be managing a fee based business with a goal to expand.
Level: Beginner
Advanced Preparation: None
CEU/CPU: CEU: 1; CPE 1; Specialized Knowledge and Applications

Driving Revenue with Maintenance
Tuesday, July 22, 2014 | 10:45 A.M. to 12:00 P.M.

Rain or shine, keeping your properties in tip-top shape is necessary for happy owners, happy tenants and excited prospects! But getting it all together behind the scenes can be a messy process. In this session, we’ll help you understand how having the right people in the right place with the right processes can drive revenue and what components of your business need to be evaluated to do this successfully.
RealPage Presenter: James Wagley, Vice President, Virtual Maintenance Manager

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Learning Objectives: Attendees have the opportunity to learn how streamlining the entire maintenance lifecycle can help drive revenue increases, manage expenses, and increase efficiency—all while preserving property values and ensuring strong curb appeal.
Prerequisites: None
Level: Beginner
Advanced Preparation: None
CEU/CPU: CEU: 1; CPE 1; Specialized Knowledge and Applications

Run Your Business Smarter with Data-Driven Decisions
Tuesday, July 22, 2014 | 1:45 P.M. to 3:00 P.M.

If you ever feel like your company is running you instead of the other way around, then make plans to attend this interactive panel discussion.  We’ll discuss the data available from within Propertyware, as well as outside sources, and how it can help guide smart decisions on marketing, accounting and and other facets of your business.   Our panel will discuss which decisions they believe need supporting data, the type of data useful in the decision-making process,  and where you can go to find it BEFORE deciding next steps.  Data: it’s the only sure way to know that you are running your business in a manner that will have positive results.
RealPage Presenter: Terri Donovan, Senior Product Manager, Propertyware
Guest Presenter: Jeff  Leidall, PRANDI Property Management; Peter Murphy, CEO, Home Encounter, LLC.; Steven G. Watts, Owner and President, Smart Business Consultants, Inc.

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Learning Objectives: To recognize what kinds of facts can be useful in planning and decision making and learning where to go, both within Propertyware and from other sources, to find the data needed. In this session, we’ll address: general methodology, decision types, where to find the data and when to take action.
Prerequisites: Should be on the product at least 6 months.
Level: Beginner
Advanced Preparation: None
CEU/CPU: CEU: 1; CPE 1; Specialized Knowledge and Applications

Vacation Rentals: A Hot Way to Grow Your Property Management Business
Tuesday, July 22, 2014 | 1:45 P.M. to 3:00 P.M.

Have vacation rentals in your portfolio? Or you want to? Attend this session to learn why the vacation rental industry is so hot, growth potential for the industry as a whole and how the revenue stream compares to single family. It’s a great way to learn how a varied portfolio can help grow your overall business!
RealPage Presenter: Matt Hoffman, Director of Sales and Business Development, InstaManager

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Learning Objectives: During this session attendees can learn why the vacation rental industry is popular and continues to grow; the economics of vacation rentals vs. single-family; and how vacation rentals can diversify a business’s offerings and grow revenue. Participants will also hear solutions to solve the common challenges faced in the vacation rental business.
Prerequisites: Interest in or experience with vacation rentals.
Level: Beginner
Advanced Preparation: None
CEU/CPU: CEU: 1; CPE 1; Specialized Knowledge and Applications

Subject to change at any time and without notice.

CPE and CEU Credit Guidelines
RealPage is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN 37219-2417. Web site: www.nasba.org. Due to NASBA and NAHMA regulations, the general sessions do not qualify for CPE or CEU credit. RealPage is also registered with the National Affordable Housing Management Association (NAHMA) as a sponsor of continuing education credits. Conference attendees wishing to receive CPE or CEU credit during the RealWorld 2014 User Conference may print their certificates on site. For other questions, please contact Stacey Blackwell at Stacey.Blackwell@realpage.com.

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