Resident Retention Snapshot

OneSite Leasing & Rents provides an automated way to help you stay visible in front of your residents and stay ahead of the competition. Every apartment community, big or small, can benefit from the resident retention snapshot in Leasing & Rents to effectively keep their existing residents. And, nothing could be more important than minimizing turnover.

• Make an impression on your new move-ins
• Close a larger percentage of your renewals

Providing good customer service is important to keeping your occupancy level high. The resident retention snapshot will track communication activities. It will remind you to contact your residents on a regular basis.

1. In setup, define the number of days after move-in or renewal, to contact the resident.
2. When the number of days is reached, a "retention" activity appears in the snapshot for the resident.
3. Contact the resident by phone, e-mail, or in person then enter any notes about the meeting to complete the activity.
4. Once the activity is completed, the resident is removed from the snapshot until the next retention activity is due.