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Mobile Technology Powers Service Requests

Eliminate Paperwork and Improve Service Response

Smart phone mobile technology gives you a valuable tool to keep your service technicians out in the field and not in the office. OneSite Facilities’ Mobile Service Requests app is an industry-first Android™-based mobile service request app that saves time and money by eliminating paper-based service requests.

The app enables your staff to assign work orders to service technicians, who in turn document their activities, add comments and complete service requests using their smart phones. Because it’s an app, it also works when the technician is out of cell coverage, automatically synching data with OneSite Facilities once coverage is restored.

Go Green, Go Paperless

Studies show that it costs an average of $20 to process one paper service request. Going paperless with service requests not only reduces costs for paper and toner, but also saves time for on-site personnel. Office staff members no longer spend time printing, distributing, collecting and keying in data from paper service request forms. Instead, they can turn their attention to the residents.

Using mobile technology also enhances residents’ online living experience through faster service. Once the resident logs a request through the resident web site, it is automatically assigned to a technician. The tech accesses the request in real time—no more writing up tickets or losing tickets. Tap-to-Talk functionality lets the service tech call the resident directly from the request to ask questions. Plus, voice recognition technology makes adding comments to the request simple—no typing.

The OneSite Facilities Service Request app brings a new level of automation that keeps technicians in the field where they can get more work done. And it’s so easy to install that it can be up and running in less than a day. Better for property managers and better for residents.

Use the Mobile Service Request App to:

• Save printing costs
• Reduce administrative burden for site staff
• Support multiple sites simultaneously
• Wirelessly sync requests with OneSite Facilities and feed information into OneSite
• Conduct Global Service Request Search
• Provide faster customer service to residents