Rely on the Experience of RealPage Payments
We make paying rent simple and easy for your residents and your staff. Not that there’s anything simple about online payments. Multiple, complex financial operations occur behind the scene when payments are made online. Electronic payments is a complicated business, and requires experience. RealPage has experience. You need 100% confidence. RealPage gives you confidence.
We process more electronic payments than any other company in our industry with nearly $80 BILLION in payments already processed and over 108 million payment transactions. With more than 100 years of combined industry experience, our staff includes members who are Accredited ACH Professionals (AAP) and can share best practices, assist with questions and recommend the best solutions for you and your residents.
NEW! Eliminate Credit Card Transaction Costs for the Property with ResidentDirect™
When you accept credit cards, you assume the burden of card processing fees and accounting requirements. Yet 6-7% of your residents want to pay with a credit card every month. With ResidentDirect™, a new service offered through RealPage Payments Services LLC (RPPS), a registered money services business and wholly owned subsidiary of RealPage, you can give residents the convenience of paying with a credit card (or debit card or ACH) without incurring the associated costs of credit card processing. You receive 100% of your rent payment
Residents have the option to pay you rent using a credit card, but the resident, not you, pays a service fees to RPPS for the transaction. And RealPage Payments Services is a licensed money transmitter, so you can be confident we are fully compliant with federal and state regulations. Learn more about ResidentDirect.
Check Scanning Saves Site Staff
Up to 16 Hours During Rent Week at a Typical Property
Electronic payment processing saves your site staff time by processing checks in bulk or directly from resident ledgers. Our solution uses auto-feed and high-speed check scanners so you can easily convert checks electronically, reducing time spent on processing payments by 42% or 16 hours in the first five business days of the month at a typical property. And transactions are posted to deposit or resident ledgers in real time, eliminating the need to re-enter data. With automated data entry, your site staff can be freed up to focus on revenue-generating activities.
With RealPage Payments, you get efficient and faster returns—up to a week faster in most cases. The typical apartment community averages about $25k in bad checks per year. By accelerating the collection process and NSF notification process, owners typically collect nearly 10% more of bad debt, increasing cash flow.
Instant Posting to Your Ledger
RealPage Payments offers complete integration with OneSite and other property management solutions, which means real-time updates on all rent payments, deposits, fees and balances. You can eliminate dealing with multiple vendors and systems and work from one seamless interface.
Retain Residents Longer
Keep your residents happy by offering them more ways to pay, including through the RealPage Resident Portal. They’ll be more likely to renew knowing you offer an amenity that some properties don’t. With RealPage Payments, residents can check balances and pay online at any time. They can even set up convenient one-time or recurring automatic payments.
Real-Time Resident Validation
Our electronic payments solution validates eviction or collection status prior to accepting payments from a resident and will not take a check from a resident who has written a landlord a bad check in the past. Whether residents pay in the office, online, over the phone or at the local supermarket, you are protected. Recurring payment validation also stops payments automatically when a resident moves out.
Keep Your Payments Safe and Secure
The RealPage Payments team is here to help you navigate the compliance complexity of electronic payments, and stay on top of evolving regulations. RealPage Payments complies with U.S. banking laws, credit card and payment industry regulations and guidelines.
Your residents can be confident in security as well, since all payments are made through our resident portal which has 128-bit SSL encryption.
Also, RealPage Payments is National Automated Clearing House Association (NACHA) and Payment Card Industry (PCI) compliant. We perform a NACHA audit annually, as required by this rule governing body, and obtain an SSAE 16 SOC 1 audit annually. We also go through an extensive PCI audit, using the PCI Data Security Standards that were developed to protect card information during and after a transaction.