Professional Services

Best Practices

Best practices are business processes that have proven their superiority in multiple real-world settings. Our best practices consulting is designed to help you derive maximum results from RealPage products, based on our experience with hundreds of clients. We not only “performance-tune” your currently deployed products, but we also identify where other RealPage products might help you achieve greater profitability.

Our best practices consultants will:

• Analyze your current processes and identify areas for improvement
• Define product best practices and apply them to system functionality
• Create custom project plans and task assignments
• Establish priorities, goals, and objectives
• Manage the projects
• Analyze the results

Site Audits

Site audits are generally conducted after your properties have been using OneSite for at least three months. At this time, our solution consultants can provide the following services to ensure that your properties are operating as efficiently as possible:

• Review and validate transaction codes
• Review and validate user setup and customized roles
• Review and validate loss-to-lease, gain-to-lease, and vacancy transactions
• Review and reconcile OneSite Leasing & Rents month-end to your general ledger
• Review and validate custom forms and notices

Executive or Regional Manager Sessions

Our solution consultants can provide custom consulting sessions or webinars for members of your management team. This is tailored to the needs and time constraints of management: more detailed than a product demo, but not as detailed as the full new-user training provided by the RealPage training department. Subjects include:

• Report analysis
• Task scheduling
• New setup and product functionality options
• Best practice strategies from product and industry experts

Additional Services

Conversion Assistance

Under normal circumstances, your company and property staff would work with the RealPage migrations department to convert your properties from your current property management system to OneSite. However, you may instead arrange to have your solution consultant perform the tasks your staff would normally perform.

Post-Migration Assistance

You can choose to have your RealPage solution consultant manage or perform the post-migration tasks that would normally be handled by your staff. These include verification of your system configurations and site-level setup, as well as a general audit of the floor plans, units, residences, and ledgers. You can also arrange an optional post-migration workshop with the RealPage training department.

Retrofit Work

Retrofit work includes substantial changes to system setup options and configurations. This is typically necessary if your company buys a property using OneSite from another company, in which case you will need to retrofit your chart of accounts, transaction codes, and other business policies to the new property. Retrofit work may also be required if your company needs to make significant changes in these areas across your entire portfolio.

Upgrade Assistance

Your RealPage solution consultant can assist you in transitioning to new versions of OneSite products as they become available. This assistance typically includes training on new product functionality and adjustments to configurations and settings.

Custom Letters & Notices

You can create custom forms, letters, and notices with OneSite Leasing & Rents. At your request, your RealPage solution consultant can troubleshoot your existing custom documents or help you create new ones.