Keep Residents Satisfied with Our Maintenance Service Center
Fixing Problems and Exceeding Expectations
Problems arise when you least expect them and residents want an immediate solution. We offer a premier maintenance center dedicated solely to resident satisfaction. We have professional maintenance associates available 24/7 to respond to all requests immediately.
You Can Count On Us
We get it. Small problems can be a big inconvenience. Rest assured our maintenance center is integrated with leading property management systems, which gives our associates the ability to enter service requests into your system as calls are received. We reduce your emergency response times by prioritizing, routing and dispatching emergency tickets to the proper technician. We’ll get the right worker dispatched with all the information they need to make that small problem a thing of the past.
Flexible Service Options to Meet Your Needs
RealPage Service Center has a variety of service options available, allowing you to choose the one that best aligns with your property and staff needs.
All Emergency & Non-Emergency Service Calls
Our maintenance service center will provide you with 24/7 support, handling 100% of your resident service calls for a single property or for your entire portfolio. We provide a professional response, log tickets into your software and dispatch emergencies to the proper technician for rapid resolution.
Missed Emergency & Non-Emergency Service Calls
RealPage Service Center can handle any resident service calls that are missed at your properties. When your staff is unavailable, RealPage Service Center answers the phone, provides a professional, immediate response, logs a service ticket and dispatches a technician if necessary.
After-Hours Emergency & Non-Emergency Service Calls
Level One can respond to your after-hours service requests when your offices are closed. Since 50% of service requests come in after hours, this enables you to turn the negative experience of voicemail into a positive experience with a skilled maintenance associate.
Reduce Emergency Response Times
Our sophisticated proprietary maintenance dispatch software allows you to reduce emergency response times by prioritizing, routing and dispatching emergency tickets to the proper technician. When a non life-threatening emergency request is received, it is automatically routed to our associates via quick connect technology that connects the technician with the resident; verbal automated notes with emergency type, resident home number, building number, unit number, work order number and street address are populated to ensure the technician has all necessary information. This timely, transparent flow of vital information helps your properties operate seamlessly and decrease response times.
A Record of Client Happiness
Happy clients want to renew leases. We’ll provide you with online reporting that will summarize your maintenance efforts and give you valuable information on ticketing details, response times to emergencies, and trends so that you can continually improve your services. We even offer optional resident follow-up calls to gauge your renter’s satisfaction with their experience. It’s a great way to make sure you are always providing top-notch service and keeping residents smiling.
Be On Board With Realpage Service Center in 48 Hours
An assigned internal account manager will host two web-based training calls to thoroughly explain our new partnership and how the process works. In addition, your account manager and our associates are always available for questions and new-hire or refresher training.