Rely on our Leasing Experts

As good as your leasing team may be, no one can be in two places at once.

Your staff could be missing at least 40% of inbound, revenue-generating leasing calls. Level One can help you to capture more leads and lease more apartments by effectively answering your advertising-generated leasing phone calls, emails and chat. We work as an extension of your onsite leasing team and we’re available 24/7 to answer questions, set appointments, and help sell your properties to potential renters. More than a decade of specialized expertise in the multifamily industry enables us to deliver impressive results.

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Lease More Homes

A 2010 SatisFacts Research study revealed that calls coming into a multifamily property during normal office hours only have a 54% chance of being answered by onsite staff, and that doesn’t include calls that come in when your leasing office is closed. If a prospect leaves a message, there’s only a 17% chance that their call will be returned within 48 hours. And what about email? Fifty percent of emails arrive when the office is closed, which means they often accumulate faster than your site staff can respond. The reality is your staff is busy and responses to phone calls and emails often happen too late.

Set More Tours with Instant Call Reply

With our Instant Call Reply service, our associates respond to every email that contains a phone number with a return phone call. In fact, 85% of the emails we receive include a phone number, which means we can provide prompt responses to questions and schedule tours while prospects are actively looking.

Shorten Your Sales Cycle

With the ability to capture and nurture every lead you pay for, your pool of prospects will grow exponentially and so will the demand for your properties. Generating high demand allows for adjusted rent and concessions to increase revenue, along with the ability to pre-screen and qualify residents that will help your properties flourish.

Optimize Your Ad Spend

You don’t need to pay for more leads—you just need Level One to help you handle the ones for which you have already paid. We’ll qualify prospects that will be ready to lease the moment they set foot on your property. Make your advertising dollars work harder by capturing and accurately tracking each and every lead generated by your marketing efforts and enjoy a greater return on investment.

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An Extension of Your Leasing Staff

The marketing associates at Level One who answer your prospect calls and emails aren’t ordinary contact center employees – they’re professionally-trained, multifamily leasing specialists. We employ a rigorous methodology for selecting quality candidates, training them extensively and giving them a well-defined career path. There’s an exceptional employee attitude here, and a strong culture built around customer satisfaction. We don’t just answer the phone – we’re driven to build rapport and get results.

Be on Board with Level One in 48 Hours

An assigned internal account manager will host two web-based training calls to thoroughly explain our new partnership and how, together, we will lease more homes. Your account manager and our helpdesk associates are always available for questions and new-hire or refresher training.

Integrated

Level One works with clients to integrate with OneSite, Yardi and other property management systems to insert guest cards from your lead sources and extract price and availability information for prospects.

 
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