We Have the Power to Convert Leads
You have the prospects but do you have the manpower? At any given time, your staff is missing up to 60% of inbound calls. Missed calls are missed opportunities. At RealPage Contact Center, we’re on call 24/7 to answer prospect questions, set appointments and help you lease more apartments. In fact, more than half of the visits we set are for the same or next day. We specialize in making great first impressions for your community and providing you only qualified leads that are the most likely to sign a lease. With more than a decade of specialized expertise in the multifamily industry, you’ll be impressed with the results.
We Know How to Represent You
We understand that every time we pick up the phone or send an email, your reputation is on the line. That’s why we employ a rigorous methodology for selecting quality candidates and providing them with an in-depth four week training program to ensure they represent your company like one of your own. We don’t just answer the phone – we build a relationship and set appointments for over 40% of our callers.
Set More Tours with Instant Call Reply
With our Instant Call Reply service, our associates respond to every email that contains a phone number with a return phone call. In fact, 85% of the emails we receive include a phone number, which means we can provide prompt responses to questions and schedule tours with two thirds of the prospects we speak with.
Shorten Your Sales Cycle
With the ability to capture and nurture every lead you pay for, your pool of prospects will grow exponentially and so will the demand for your properties. Generating high demand allows for adjusted rent and concessions to increase revenue, along with the ability to pre-screen and qualify residents that will help your properties flourish.
Optimize Your Ad Spend
You don’t need to pay for more leads—you just need RealPage Contact Center to help you handle the ones for which you have already paid. We’ll qualify prospects that will be ready to lease the moment they set foot on your property. Make your advertising dollars work harder by capturing and accurately tracking each and every lead generated by your marketing efforts and enjoy a greater return on investment.
Handling Senior Living Calls with Care and Empathy
We understand finding a community for a loved one can be tough. Our senior housing specialist team is here to answer your prospects’ questions with care and empathy and guide them through the process with ease. We build trust with families so they feel comfortable choosing your community. We offer all of our leasing contact center services to our Senior Living communities.
An Extension of Your Leasing Staff
The marketing associates at the leasing call center who answer your prospect calls and emails aren’t ordinary contact center employees – they’re professionally-trained, multifamily leasing specialists. We employ a rigorous methodology for selecting quality candidates, training them extensively and giving them a well-defined career path. There’s an exceptional employee attitude here, and a strong culture built around customer satisfaction. We don’t just answer the phone – we’re driven to build rapport and get results.
Be on Board with RealPage Contact Center in 48 Hours
An assigned internal account manager will host two web-based training calls to thoroughly explain our new partnership and how, together, we will lease more homes. Your account manager and our helpdesk associates are always available for questions and new-hire or refresher training.
RealPage Contact Center works with clients to integrate with OneSite, Yardi and other property management systems to insert guest cards from your lead sources and extract price and availability information for prospects.