Level One Service Center

The most important renter is the one you already have. You need to ensure that your residents are satisfied in order to keep them at your property as long as possible. The Level One Service Center is the country’s premier maintenance call center dedicated solely to resident satisfaction in the multifamily industry.

Response to Service Requests
is a Top Factor in Resident Satisfaction

We manage service requests 24/7/365, ensuring your residents are responded to promptly and professionally. We reduce emergency response time by prioritizing, routing and dispatching emergency tickets to the proper technician. And, we even follow up with residents to gauge their satisfaction with the service request process.

• Multifamily focus
• Response to every service call
• Logging all requests into your property management system
• Sophisticated emergency dispatch automation
• Resident follow-up
• Detailed reporting of ticket volumes, response times and trends