Level One Service Center Emergency Calls
Emergency Calls
Non life-threatening emergency requests are handled by a professionally-trained maintenance associate, logged into your property management system and Level One’s proprietary maintenance dispatch software. We then automate the routing of these emergencies via land line, cell phone or pager, and require an acceptance by a maintenance technician to complete the notification process.
Rules established by the property determine what is deemed an emergency, reduce unnecessary emergency dispatches and minimize possible overtime pay.
When an emergency is dispatched to a technician’s phone, the following is available:
- Verbal automated notes with emergency type, resident home number, building number, unit number, work order number and street address
- A recording of the actual maintenance request call
- Quick connect technology immediately connects and records the technician conversation with the resident
- Tracking how quickly the response was to the emergency.
Level One has the ability to log service requests into your property management system, such as OneSite or Yardi, making all tickets available to your staff. Our quick, transparent flow of vital information allows your properties to operate seamlessly when dealing with emergencies.
Non-Emergency Calls
With non-emergency service requests, Level One enters a service ticket into your property management software and into Level One’s proprietary maintenance software. From there, rules determined by your property classify it as a non-emergency request.
The ticket resides in your property management system for follow up and a copy is sent to the onsite staff via e-mail.
Are you a Yardi, MRI or AMSI customer? No problem.
Use our systems with any major property management software.
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