Resident Portal

Your Community Online

A resident portal is a secured site on the Internet that contains features and functionality to improve the line of communication between residents and the apartment community. It is designed to make your residents feel like part of your community. The portal makes it easy to post newsletters, announcements, policies, and more. This keeps your residents informed and gives them a sense of belonging.

CrossFire is about keeping the residents you've already got with a streamlined system for handling their service issues, day or night, and conveniences that let them pay their rent.

Online Service Requests

A resident can also submit a service request online by filling out a simple form describing the problem. And he or she can check the status of the service request as it's being processed.

• Allows electronic submission of single or multiple service issues
• Provides a customizable list of service issues to help streamline submissions
• Allows residents to set appointment times
• Sends residents e-mail confirmations with service numbers
• Expedites the creation of service requests at the site

Online Payments

With online payments residents never have to guess at the correct amount due when paying from the comfort of their home, office, or while traveling. Secured access online payments are fully secured using 128-bit SSL data encryption for all transactions. In addition, personally identifiable information is stored in encrypted form at the server to prevent malicious attempts to compromise sensitive resident data.

Flexible payment options allow residents to pay the bill with an existing payment account or set up a new one. It also allows them to make a one-time payment or set up recurring monthly payments using a checking account or credit card.

With recurring rent payments, residents don’t have to worry about ever being late with payment again. They establish the amount, payment date and method and the system takes care of the rest.