Service Requests

Responsive maintenance: The #1 Factor

The CrossFire Resident Portal allows a resident to enter a service request, day or night, by filling out a simple form describing the problem. Maintenance technicians are instantly aware of new service orders as the resident portal integrates with OneSite Facilities, our maintenance software, automatically creating work orders to establish a smooth flow from initial request through completed repair.

Service issue submission 24/7
Residents simply log in to the resident portal at any time to submit service issues to the site. This saves the resident and property time and creates a more efficient process for both by eliminating the need for residents to wait until the leasing office is open to call for assistance.

Ability to submit multiple services issues
Residents needing to report multiple services issues at once can do so with the resident portal. The system allows residents to submit multiple issues on one service request, helping to streamline the submission and tracking of work orders for the site and residents.

Ability to check service request status online
A resident can check the status of any service issue online in real time. He or she simply logs in and submits the work order number to receive up-to-the-minute status on the pending service issue.

Automatic work order creation in OneSite Facilities
When coupled with OneSite Facilities, the CrossFire Resident Portal creates the ultimate work order management system. All service issues submitted online are automatically entered into OneSite Facilities and posted to the work order board for pickup by site maintenance staff. This eliminates all redundant data entry at the site from work orders received by e-mail or over the phone and allows site staff to quickly and efficiently respond to resident service requests.