Service Requests

Beyond job relocation, what's the leading factor in whether a resident stays or goes? It's how you handle maintenance issues. In fact, industry research has shown that improved maintenance responsiveness alone can result in a 14% increase in resident renewals.*

As with prospect calls, the CrossFire Contact Center backs up your on-site professionals for maintenance calls—24 hours a day! So when a pipe breaks at 3:00 in the morning, someone is there to answer the call—in English or Spanish. That's a difference that really means something to your residents.

Emergencies

When answering service request calls, our agents are trained to listen for keywords that indicate which issues are emergencies. When callers use any of the designated keywords, an emergency escalation procedure is initiated.

Getting the Job Done

Whether they come in by phone or online, service requests are fed into OneSite Facilities, where they're automatically and efficiently assigned to the proper technicians. This takes a significant burden off of your on-site professionals.

*Source: Satisfacts Research, LLC