In addition to handling leasing calls, the Contact Center also handles resident service request calls. So when a pipe breaks at 3:00 in the morning, someone is there to answer the call—in English or Spanish. That’s a difference that really means something to your residents.
Our agents are specially trained to identify emergency situations and have at their disposal information about escalation procedures to identify key people who should be contacted for emergency calls.
And if you use OneSite Facilities, service requests created by the Contact Center agents are automatically fed into OneSite Facilities, where they’re automatically and efficiently assigned to the proper technicians. This takes a significant burden off of your on-site professionals, for whom maintenance calls are a major source of time-consuming forms and phone calls.
CrossFire
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