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Calls are answered by skilled, certified apartment leasing professionals. As calls come in, our leasing professionals have all the information they need about the property at their fingertips, so callers believe they’re talking to an on-site leasing agent.
Information captured from prospects is fed directly to your site. This allows CrossFire leasing professionals to arrange appointments so that prospects can visit the community. In most cases, the prospect is not aware that the call was answered by
somebody not at the apartment community’s leasing office. And, when used in conjunction with RealPage’s OneSite Leasing & Rents, leasing professionals can provide real-time unit pricing
and availability information and even reserve units.
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Extensive Training
Our professionals are continually trained to work with your prospects as well as our technology. They are also trained in Fair Housing policies along with other multifamily practices. Training includes:
- Property management overview
- Leasing for a living
- CrossFire overview
- Understanding cheat sheets
- Guest card call training
- Message call training
- WOW factor training
- Service call training
- Emergency call training
- CrossFire observation
- Mystery shops
- CrossFire trainer, call reviews
- CrossFire coach, peer-to-peer shops
- Fair Housing Grace Hill web training
- Fair Housing video
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CrossFire
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