24/7 Resident Service Calls
Be There for Your Best Customers
As the saying goes, “the best customer is the one you already have.” The CrossFire Contact Center can provide your residents with the level of service they want, helping to maintain their level of satisfaction with your community.
Answer More Calls
We provide unlimited assistance with service request calls and e-mails. No matter the time of day, our representatives are standing by to take the call—in either English or Spanish – and they can quickly notify the leasing office staff of each situation.
Our agents are specially trained with key information regarding emergencies and escalation procedures in order to provide immediate response to critical situations. We even answer the phone during times of crisis, such as a fire or natural disaster.
And, with the ability to integrate service requests into property management systems, such as OneSite Facilities and Yardi, maintenance information is captured in real time and immediately assigned to the proper technician.
