Maintenance Call Center
Increase Resident Satisfaction
Problems arise when you least expect them and residents want an immediate solution. Bad service is one of the top reasons residents don’t renew their leases. We offer a premier maintenance center dedicated solely to resident satisfaction and removing the hassle of maintenance communication from your staff. We have professional maintenance associates available 24/7 to respond to all requests immediately.
Our proprietary software allows you to:
- Reduce emergency response times by prioritizing, routing and dispatching emergency tickets to the proper technician
- Provide all the information the technician needs to get the job started and the problem fixed ASAP
- Receive detailed reporting on how the request was handled
A Maintenance Center with Flexible Service Options
RealPage Maintenance Call Center has a variety of service options available, allowing you to choose the one that best aligns with your property and staff needs. We can answer all emergency and non-emergency service calls, those that your staff miss, or the calls that come in after-hours. We even offer a premier answer automation service that allows you to schedule on-call techs and backups for your emergency response lists, putting total flexibility
and control back in your hands.