File upload instructions

• Files you cannot send
• File upload time
• How to upload a screen shot
• How to upload multiple files

• Uploaded files may not be larger than 10mb (10,240,000 bytes)
• For security reasons, the system will not accept files that end in the following letters:

  .vbs .exe .bat

  .shs .com .scr

  .pif .wav .dll

  .nws .vbe .hta

  | | avoid all of these file types |

• Approximate file upload times for a 1mb (one megabyte) file--

  Line type	Time
  14.4kbps	10	minutes
  28.8kbps	5	minutes
  56kbps	2	minutes
  ISDN, DSL	30	seconds
  T-1	5	seconds

• Approximate file upload times for a 10mb (ten megabyte) file--

  Line type	Time
  14.4kbps	95	minutes
  28.8kbps	47	minutes
  56kbps	24	minutes
  ISDN, DSL	1	minute
  T-1	< 1	minute

You may find it helpful to print this instruction page so it is handy as you follow the steps.

These steps presume you are using Windows XP. Other versions of Windows will be similar, if not exact.

Capture the screen...

1. Bring the window you want to capture to the top (not covered by any other window)
2. Hold down the ALT key and click the PRINT SCREEN or PRNT-SCRN button (while you are holding down ALT)

   A copy of the topmost window is now in the system clipboard. From here, we need to get the clipboard into a file for uploading.

   Save the screen to a file...

3. Click START
4. Click PROGRAMS or ALL PROGRAMS
5. Click ACCESSORIES
6. Click PAINT
7. The Paint program accessory opens
8. Click Paint's EDIT menu
9. Click PASTE (If Paint asks if it is okay to resize the image, click OK or YES)

   The upper left part of your screen or desktop will appear. If you wish, you may scroll the window to make sure the correct window was pasted into Paint.)

10. Click Paint's FILE menu
11. Click SAVE or SAVE AS
12. Save the image as a BMP in a location you can find easily--
    • For SAVE IN, move up to the DESKTOP
    • For FILE NAME, use your name as the file name
    • For SAVE AS TYPE, select any of the bitmap types. The default type is fine.
    • Click SAVE

    Upload the image to RealPage...

13. Return to the window asking for your file upload
14. Click BROWSE
15. Find the file (probably called your name, probably located on the desktop)
16. Click OK or ATTACH
17. Submit the form