Frequently Asked Questions

Questions and Answers:
1. Once sign-up has been completed by the user, how long until the site will see and be able to use CA Net? Back to top
This process is immediate.

2. If a brand new trial user DOES NOT see that CA Net is turned on, how long should wait until calling customer support?? Back to top
They should call support immediately.

3. Can a prospect sign-up by phone instead? What number (or person) would they call? Back to top
This is an online special only. They cannot contact someone by phone to set up CA Net.

4. How do I access the free online training? By clicking this link Online Traing for CA Net, or by pasting this link into your browser: http://www.realpage.com/Events/Catalog/Default.asp?im=53.

5. What do customers need to do to cancel? Back to top
The site will need to contact Rue Fox at 1-877-325-7243 x 3067.

6. Once cancelled, how long until it is turned off and no longer accessible to those users? Back to top
This process is immediate.

7. How will this be billed? Back to top
Customer will be billed automatically if service is not cancelled prior to ending of 90 day trial period at a license fee rate of $3 per unit per year with a 30 unit minimum and Access Fee of $3 per unit per year with a 30 unit minimum.

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